Frequently Asked Questions
How long will it take to process my order?
Our standard processing time is 1-7 business days.
How long will my order take to arrive once shipped?
Orders shipping within the US average 5-7 business days transit time.
Do you accept returns or exchanges?
Yes, items may be returned or exchanged with prior approval within 30 days of receipt. Credit is issued when item is received in new condition. If an item is damaged or defective please email punaballoo@gmail.com with a description of the defect as well as pictures.
Can you customize my order?
Yes, customizations are available. Customized items are not returnable. Please reach out via our contact form or email punaballo@gmail.com with your request and we will send you a quote.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing please reach out via our contact form or email punaballo@gmail.com with your request and we will send you a quote.
Still need help?
If the FAQ above did not answer your questions, please contact us directly via email.